At Zenattica we strive to provide exceptional service and satisfaction to all our clients. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:
- **Eligibility for Refund:**
- Refunds are eligible within 7 days from the date of purchase.
- Refunds will only be considered for services that have not been rendered or completed.
- **How to Request a Refund:**
- To request a refund, please contact our customer support team at email [info@zenattica.com] and provide your order details.
- Your request will be processed within [7] business days.
- **Refund Process:**
- Once your refund request is approved, refunds will be issued using the original payment method.
- Please allow [7] business days for the refund to reflect in your account.
- **Non-Refundable Items:**
- Service fee, account opening fee, penalty (if applicable)
- **Cancellation Policy:**
- If you wish to cancel your service before it has been completed, please refer to our cancellation policy for any applicable fees.
- **Exceptions:**
- In exceptional circumstances, such as technical errors or service disruptions on our end, we may issue refunds beyond the standard refund period.
- **Contact Us:**
- If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team.
Zenattica reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.